Currently, we are selling only on eBay.
Please note that the following are the terms and conditions for dealing directly with us.
We can ship to the area delivered by International ePacket or EMS service of Japan Post.
However, some countries can not be shipped depending on laws and postal conditions. All packages are sent via Japan Post from our warehouse in Tokyo. Your order will be sent within 5 working days after it has been placed.
The normal delivery time from the package has left our warehouse is:
ePacket: 8 to 14 working days to the remaining destinations
EMS: 6 working days to Asia and Oceania, 8 working days to the remaining destinations
You will receive an invoice number when the item is shipped.
You can check the delivery status of your package on the Japan Post website.
After the package arrives in your country, the website of your country’s post office will be updated more quickly.
How much is the freight charge?
Freight Charges: (The following is for packages weighing 200g or less.)
ePacket: US$ 6.50 to 7.50
EMS: US$ 15.00 to 22.00
To be exact, use the amount set on eBay.
For large or heavy shipments, shipping costs will vary and will be calculated separately.
We will not use FedEx or DHL unless you specifically request it.
FedEx and DHL are especially expensive from Japan and will cost you more than US$100.
DIGHTEC maintains full ownership of the products until full payment has been obtained.
It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method.
We want all our customers to receive high-quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.
When we receive the product, we will refund the value of the purchased products, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise, it will not be possible to obtain a refund.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
You always have a 12 months warranty period if something is wrong with the product. Your claim should be sent to us as soon as possible. If your claim is justified we will refund your reasonable freight expenses.
How to return a product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details, we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.
Please enclose a return form with the returned products. You can download the return form here.
Hardware products that use PC software are not returnable.
It can take up to 30days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.
COVID-19 is causing significant delays in deliveries around the world.
Unanticipated delivery delays may occur.